Terms and Conditions
Acceptance of Terms
We accept clients worldwide, provided the output is in English and our payment terms are agreed upon. Other languages can be requested depending on the staff’s language proficiency. SourceOne (“Us”, “Service provider”, “We” or “the site”) has been retained by the Client (“you”, “the user”) to provide services throughout the web as requested by the Client’s job description.
By using the site, you agree to be bound by these terms and conditions, your agreement with us regarding the terms of service becomes effective immediately upon starting your use of this site and our services.
Our regular schedule is Monday to Friday (check Office Hours & Communication for further information). Information, completed projects, updates, milestones, etc., will be delivered by e-mail, facsimile, CD/DVD, or other methods as agreed with the Client. All files are virus-checked before transmission. No charge for e-mail delivery. Other delivery methods (courier, etc.) will be charged to the Client at cost.
Expenses incurred on behalf of the Client are not included in any fees and will be billed to the Client. Reimbursable expenses may include but are not limited to, mileage, long-distance telephone charges, payments made to vendors, and shipping and handling costs. Long-distance telephone calls will only be done when absolutely necessary and will be billed at cost, if not included in the service package the Client purchases. On-site visits will be billed for meeting time, roundtrip travel time, and mileage. An advance expense deposit may be requested. Payment is due upon receipt.
The Client understands that Service Provider is not an employee and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy, and consideration are expected. Due to the virtual nature of the relationship, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests, and communications from Service Provider in a timely manner. The Client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice to attend to requests and projects. Poor planning or miscommunication on the part of the Client will not constitute an emergency for Service Provider. The Client understands that Service Provider may require detailed clarification of projects to meet expectations and provide the best support and highest quality work, for which the Service Provider will keep as many communication channels open as possible.
Office Hours and Communication
Office hours are Mondays to Fridays, 8.00 AM to 5.00 PM (IST) unless agreed otherwise with the Service Provider. Email, Phone, and Instant Messaging are the primary form of communication between the Client and Service Provider. Meetings and appointments (whether in-house, on-site, or by telephone) might need to be prescheduled.
Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete, or untruthful information furnished by Client. The Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. The Service Provider is not responsible for errors or omissions on the Client’s part.
A Confidentiality Clause forms part of our Service Agreement, which must be fully executed before any work commences. SourceOne will not at any time, either directly or indirectly, use for its personal benefit or disclose, or communicate in any manner any information that is pertaining to its clients. All your information will be kept strictly confidential. This provision shall remain effective even after the termination of all agreements and projects. Upon termination of agreements, SourceOne will return all documentation, records, or other items that were used or created by SourceOne for its clients during the term of our agreement. Each party shall keep confidential and not without the disclosing party’s prior written consent to disclose to any third party any information of a confidential nature received from the disclosing party which relates to the business of that party whether or not such information is marked as confidential (“Confidential Information”). “Confidential Information” means all information whether in written, oral or electronic format and whether disclosed directly or indirectly, designated as such by you, which relates to the business, affairs, customers, products, developments, operations, processes, pricing, networks, trade secrets, design rights, know-how and personnel of your company or an associate company, if applicable.
Any information you give to SourceOne will be held with the utmost care, and will not be used in ways that you have not consented to SourceOne will ask you when it needs information that personally identifies you or allows us to contact you. Generally, this information is requested when you are asking for information or hiring our services.
Copyright and Trademark Information
All content included or available on this site, including site design, text, graphics, interfaces, and the selection and arrangements thereof is SourceOne’s intellectual property, with all rights reserved, or is the property of SourceOne and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of SourceOne, is strictly prohibited. Members agree that they will not use any robot, spider, or other automatic devices, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of SourceOne. SourceOne trademarks may not be used in connection with any product or service that is not provided by SourceOne, in any manner that is likely to confuse customers, or in any manner that disparages or discredits SourceOne.
If you have any questions or suggestions about our Terms & Conditions, do not hesitate to contact us.